Refund Policy

Last Updated: January 2025

1. Overview

At Meditation Wellness App, we are committed to your satisfaction with our meditation and wellness applications. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before making a purchase.

2. 30-Day Money-Back Guarantee

We stand behind the quality of our products and offer a 30-day satisfaction guarantee. If you are not satisfied with your purchased application for any reason, you may request a full refund within 30 days from the date of purchase. No questions asked.

2.1 Eligibility Criteria

To be eligible for our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be made within 30 days of the original purchase date
• You must have purchased the application directly from our website https://definewslead.com
• You must provide your order number or email address used for the purchase
• The application must not have been purchased through a third-party reseller or unauthorized distributor

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at support@definewslead.com or call us at +380689110702
2. Provide your order number or the email address used for the purchase
3. Include a brief explanation of your reason for requesting a refund (optional but appreciated for feedback purposes)
4. Our support team will review your request and respond within 2-3 business days

4. Refund Processing

Once your refund request is approved:

• You will receive a confirmation email acknowledging your refund
• The refund will be processed within 5-7 business days
• The refund will be credited to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account

5. Non-Refundable Circumstances

While we strive to accommodate all reasonable refund requests, the following circumstances are not eligible for refunds:

• Requests made after 30 days from the original purchase date
• Applications purchased from unauthorized third-party sellers or resellers
• Violation of our Terms and Conditions or license agreement
• Requests based on technical issues that can be resolved with customer support assistance
• Promotional or discounted products purchased during special sales (unless otherwise stated)
• Products that have been shared, distributed, or resold in violation of our license terms

6. Technical Support Before Refund

If you are experiencing technical difficulties with your application, we strongly encourage you to contact our technical support team before requesting a refund. Many issues can be quickly resolved with assistance from our support staff. We offer:

• Email support at support@definewslead.com
• Phone support at +380689110702 during business hours
• Comprehensive troubleshooting guides and FAQs on our website
• Remote assistance for technical issues when necessary

7. Partial Refunds

In certain situations, we may offer partial refunds at our discretion. Partial refunds may be considered for:

• Bundle purchases where only some applications do not meet expectations
• Technical issues that cannot be fully resolved but do not significantly impact functionality
• Special circumstances evaluated on a case-by-case basis

8. Access Revocation Upon Refund

Upon processing a refund, your access to the application and all associated content will be immediately revoked. This includes:

• Download access to the application
• Access to meditation sessions and content
• Future updates and support
• Any associated user accounts or profiles

You must uninstall the application from all devices and cease all use upon receiving a refund.

9. Subscription Products

While our current product offerings are one-time purchases with lifetime access, any future subscription-based products will be subject to the following terms:

• Subscriptions may be canceled at any time
• Refunds for subscription fees will be prorated based on the unused portion of the subscription period
• No refunds will be issued for partial months
• Specific subscription refund terms will be clearly stated at the time of purchase

10. Chargebacks and Disputes

We take chargebacks and payment disputes seriously. If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue directly
• Unauthorized chargebacks may result in account suspension
• We reserve the right to dispute illegitimate chargebacks with supporting documentation
• Processing fees incurred from chargebacks may be collected

11. Exchanges

We do not offer direct product exchanges. If you wish to purchase a different application, please:

1. Request a refund for your current purchase within the 30-day period
2. Once the refund is processed, make a new purchase for the desired application
3. Contact our support team if you need assistance with this process

12. Gift Purchases

For applications purchased as gifts:

• The purchaser may request a refund within 30 days if the gift has not been redeemed
• Once a gift code or access has been redeemed, the standard refund policy applies to the recipient
• Gift purchases must be processed through the original purchaser's account

13. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your purchase and use of our products after such changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Meditation Wellness App
Address: Pylypa Orlyka Square, 39, Kyiv, Kyiv Oblast, 28475, Ukraine
Phone: +380689110702
Email: support@definewslead.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EET)
Registration Number: 95233346

15. Customer Satisfaction Commitment

Your satisfaction is our top priority. We are committed to providing high-quality meditation and wellness applications that genuinely benefit our users. Our refund policy reflects this commitment by offering a risk-free opportunity to experience our products. We value your feedback and continuously work to improve our applications based on user experiences and suggestions.

16. Dispute Resolution

If you have a concern or dispute regarding a refund that cannot be resolved through our customer support team, we encourage you to contact our management team for further review. We are committed to finding fair and reasonable solutions to all customer concerns.

17. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. Depending on your location, you may have additional rights regarding refunds and returns that cannot be waived or limited by this policy.